Your Privacy Is Our Responsibility
Your personal information on the lxtar platform is stored with the highest level of security — we protect your privacy through SSL encryption and strict data protection practices.
lxtar ("we", "us", "platform") is an online betting and casino service provider. We take the privacy of our users ("you", "your") very seriously. This privacy policy ("policy") explains how we collect, process, store, and protect your personal information.
This policy applies to the lxtar website (https://lxtar.cam), mobile applications, and other related services. Our services are intended only for individuals aged 21 or older. We do not intentionally collect information from minors.
This privacy policy may be updated from time to time. For any changes, we will note the updated date on this page, and for significant changes you will be notified directly.
Personal Identity Information
Information you provide during account registration includes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (for KYC verification)
- Banking and payment information (bKash, Nagad, Rocket, bank account)
Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and device information
- Browser type and version
- Access time and date
- Pages visited
- Information obtained through cookies and similar tracking technologies
- Transaction history and gaming activity
Communication Information
Information collected when you contact our support team:
- Live chat messages and history
- Email correspondence
- Complaints and reviews
- Survey or feedback responses
Behavioural and Analytical Information
To improve the quality of the platform, we analyse:
- Preferred games and betting patterns
- Deposit and withdrawal frequency
- Participation in promotional offers
- Time spent on the platform and navigation patterns
We use your information for specific, clear, and lawful purposes. lxtar never uses your information for unnecessary reasons. The main purposes for which we use your information are described in detail below:
Account Management and Verification
We use your identity information to create, manage, and secure your account. Age verification and identity confirmation as part of the KYC (Know Your Customer) process are among our obligations. This is also essential for the protection of minors.
Transaction Processing
Payment information is used to complete all financial transactions, including deposits (minimum ৳100) and withdrawals (minimum ৳500), and to prevent fraud. All transactions are processed through bKash, Nagad, Rocket, and bank transfer.
Customer Service
Your contact information and activity history are used to help our 24/7 Bengali live chat support team resolve your questions and issues. This information is essential for providing fast and effective assistance.
Promotional Communications
With your consent, we may inform you about bonus offers, promotions, and updates. You can opt out of these communications at any time. Information about lxtar's 150% welcome bonus and VIP programme may be sent through this channel.
Platform Development and Analysis
Analytical information is used to improve our service quality, develop new features, and enhance the user experience. In this process, data is typically analysed in an anonymised form.
Fraud Prevention and Security
Security information is used to protect your account and our platform from potential fraud, hacking, money laundering, and other criminal activities. This is necessary in the interest of all users.
lxtar does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfer to complete transactions.
- Technology partners: Technology service providers that assist in operating the platform may access limited information under strict confidentiality agreements.
- Legal obligations: Providing information may be legally required based on a court order, government directive, or a lawful request from a law enforcement agency.
- Responsible gambling organisations: Where applicable, limited information may be exchanged with authorised organisations under responsible gambling programmes.
- Business changes: In the event of a merger, acquisition, or asset sale, user information may be transferred, though the protections in this policy will continue to apply.
Outside of the above circumstances, your personal information is not shared with any third party without your explicit consent.
The lxtar website uses cookies and similar technologies that enhance your browsing experience and ensure the functionality of the platform. The different types of cookies are described below:
Essential Cookies
Essential for login sessions, security verification, and the basic functionality of the platform. Without these, the site will not work properly.
Functional Cookies
These cookies are used to remember your preferences such as language selection, login details, and interface settings.
Analytics Cookies
These help analyse platform traffic and usage patterns. This information is typically processed in an anonymised form.
Marketing Cookies
Used to show you relevant offers based on your preferences. You can control these by changing your browser settings.
lxtar follows the highest industry standards to protect your personal information. Our technical and administrative security measures include:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
- Data Encryption: Stored sensitive information (passwords, payment data) is secured through strong encryption.
- Access Controls: Only authorised staff can access specific user information, and they operate under strict confidentiality agreements.
- Regular Security Testing: Regular security audits and penetration testing are conducted to identify potential vulnerabilities.
- Two-Factor Authentication: Two-factor authentication is provided for additional account security.
- Data Backup: Regular secure backups are taken to reduce the risk of data loss.
Transmitting information over the internet or electronic storage is not completely secure. Even with our best efforts, it is not technically possible to guarantee 100% security. However, lxtar is always prepared to respond quickly and effectively to any security incident.
We retain your personal information only for as long as necessary. The retention periods for different types of information are noted below:
Active Account Information
We retain your information for as long as your account remains active. Even after account closure, certain information may be retained for a defined period to meet legal obligations and resolve disputes.
Financial Transaction Records
Financial records related to deposits, withdrawals, and betting are retained for an extended period as required by law. This information is necessary for dispute resolution and anti-money laundering compliance.
Support Communications
Customer service chat and email communications are retained for a limited period for service quality review and future support purposes.
Data Deletion
At the end of the retention period, information is securely and permanently deleted or anonymised. You may request that your account be deleted, though certain information may be required to be retained due to legal obligations.
You have the following rights over your personal information. To exercise these rights, contact us at [email protected]:
Right to Access
You may request a complete copy of the information we hold about you. We will respond within a reasonable time.
Right to Correction
If any of your information is incorrect, you may request that it be corrected. Some information can also be changed directly in your account settings.
Right to Deletion
In certain circumstances you may request that your information be deleted. It may not be possible to delete all information due to legal obligations.
Right to Object to Processing
You may object to your information being used for specific purposes, particularly in the case of marketing communications.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily restricted.
Right to Data Portability
You may request your information in a portable format so that it can be transferred to another service if needed.
lxtar's services are intended only for individuals aged 21 or older. We do not intentionally collect any personal information from minors.
Age verification is mandatory at the time of registration. If we become aware that a person has created an account while under the age of 21, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please notify us at [email protected]. To learn more about responsible gambling, visit our Responsible Gaming page.
Your information may be processed or stored outside Bangladesh as required to provide our services. In such cases we ensure that:
- The country or organisation receiving the data maintains adequate data protection standards.
- Appropriate contractual safeguards are in place for the data transfer.
- All protections described in this privacy policy continue to apply to the transferred data.
We are committed to taking all necessary steps to ensure the protection of your information.
lxtar may update this privacy policy from time to time. Our method of notification depending on the nature of the change:
- Minor changes: The updated date at the top of the page will be changed.
- Important Notice: A notification will be sent to your registered email and an introductory message will be shown when you log in to the platform.
If you continue using our services after any changes, you will be considered to have accepted the updated policy. We therefore recommend checking this page regularly.
24/7 Live Chat Support
Our Bengali live chat team is available around the clock for any privacy-related questions or concerns. This is the most effective way to get a quick and easy resolution.
Contact by Email
For formal privacy-related requests, data access applications, or complaints, please write to the email below: